There are many benefits of customer support outsourcing for your business. If you want to improve the customer service experience for your clients, outsourcing is an effective strategy. Outsourcing customer service can help improve the quality and efficiency of your business as well as save on labor costs.

What Is Customer Service Outsourcing?

Outsourcing is when a company contracts work out to individual workers or suppliers instead of hiring internal staff. Many companies outsource work to save on costs, improve efficiency, and expand operations. According to Zippia research, 66% of businesses in the U.S. outsource at least one department, 59% of businesses cite cost as the biggest reason for outsourcing, and 24% of small businesses outsource to increase efficiency.

To outsource customer support, you can hire individual remote workers or outsource to a company that specializes in customer service. Bolt Business Solutions is an outsourcing company that provides customer support outsourcing and other administrative support services. Bolt Business Solutions is based in Mexico and includes excellent bilingual customer service reps and virtual assistants at a fraction of the cost of hiring local staff in the U.S.

Top Benefits of Customer Support Outsourcing

Outsourcing your customer service needs offers many advantages. Here are the top benefits:

1. Saves on costs. Outsourcing helps cut small business costs. Hiring remote workers for your customer support needs is less costly than recruiting, interviewing, and hiring on-site staff. The labor costs of most remote workers are much less than paying local employees, and you will not have to provide office space or supplies, saving on expenses. Bolt Business Solutions has excellent customer service reps based in Mexico for a budget-friendly rate. We provide jobs to local people in low-cost areas of Mexico while offering excellent customer service support to our clients for a fraction of U.S. prices.
2. Improved efficiency. Customer support outsourcing improves the efficiency of your customer service operations. When you outsource to a customer service company, you gain access to the most up-to-date technology and trends for customer support services. Instead of roping your other employees into doing some customer service work, you will have access to a dedicated support staff and a streamlined system that saves your business time and money. You also won’t have to provide all of the equipment and software, as your outsourced customer service reps will have access to the best systems and equipment for customer support work.
3. Better quality service. A dedicated customer support staff will be able to provide excellent customer service and attention to detail. Whether you want to expand your operations to include more live call center reps or step up your online chat support, customer support outsourcing allows your business to offer an enhanced customer service experience. Outsourcing is a great opportunity to set up a performance tracking system and learn about the latest customer support techniques and software from your outsourcing partner. Improved customer service will boost your customer retention rate and help convert more leads into customers.
4. Improved focus on core business processes. When you outsource your customer service needs, you free yourself and your staff up to focus on core areas of your business. With a dedicated workforce serving your customers with routine, time-consuming tasks such as answering phones and email inquiries, your staff will have more time to focus on bigger projects, such as lead generation and sales or product development. You will also have more time to hone in on growing your business and bottom line.
5. Predictable costs. Customer service outsourcing helps regulate your small business costs by giving you a set, regular payment schedule for staffing. You won’t have to worry about on-site supply and office costs, or on-site staff issues and costs, and instead will have a regular, predictable payment for your customer support services.
6. Scalability. Outsourcing customer service gives you the ability to scale your customer support needs. With a virtual staff, you can expand to include more reps without the costs of renting a bigger office space or having to buy more equipment. You can have an unlimited number of support reps and continue to grow your business by outsourcing and you won’t be limited by geographic location or local talent.
7. Improved performance tracking. With outsourcing, you gain access to the latest technology and methods of tracking customer support services. If your outsourcing partner specializes in customer support, you’ll have access to efficient tracking processes that enable you to manage and coach your support staff to provide the best quality service.
8. Improve customer loyalty. Excellent customer service will make your clients more loyal and improve your customer retention rate. Your loyal customer base will in turn recommend your business to friends and family, expanding your reach.
9. More lead conversions. When you improve your customer service experience through outsourcing, your company will be better equipped to handle potential client inquiries. Offering excellent, attentive customer support helps convert more leads into sales. This translates to more profits for your company.
10. Flexibility. Customer support outsourcing is a great way to be flexible in a quickly-changing business environment. Your company won’t be tied down by geography and at the whim of the local labor market, helping to weather economic storms that arise. Flexibility is one of the most important ways to stay competitive and ahead of your competition.

How to Outsource Customer Service

With so many benefits, there has never been a better time to outsource customer service. If you want to get started, find a reputable company that specializes in customer support outsourcing. For more details on how to outsource your client support needs, check out our article on How to Outsource Customer Service.

Bolt Business Solutions offer high-quality customer service reps based in Mexico. Our budget-friendly prices, bilingual staff, and excellent customer service make us a top choice for small businesses that need outsourcing. Whether you’re a tech company or a growing local retail business, we can provide the best customer service reps to grow your business. Contact us today to get started.